FAQ
FAQ
Why do I need custodial service?

BANKEX Crypto Custody safeguards your crypto assets at the highest level of security, while exchanges and wallets don’t. More than $1.2 billion in Bitcoin and Ether has been stolen from crypto exchanges and wallets by hacking attacks. We have developed a geographically-distributed and internally-isolated solution that ensures a 100% protection level from hacking attacks and internal fraud. Your crypto assets are safe with us.

Do you accept clients from the US?

Yes, we accept clients from all over the world, subject to our KYC procedure.

Is the Custody safe?

To keep your crypto assets safe, we have developed special cold storage technology which combines online protection tools with offline security measures. The system is designed to protect you from accidental mistakes such as lose your keys, unauthorized transaction by others including the government and etc.

How much does the service cost?

We charge a commission of no more than 0.2% per month of the total volume of cryptocurrencies stored. Fees can be paid with their corresponding type of cryptocurrency.

How does your storage work?

We use cold storage technology. The private keys are generated and stored in highly secured facilities. Multiple copies are maintained and all of them are protected by additional layers of cryptographic and physical security measures.

Besides safeguard, what else does the Custody do?

Our Custody is a super-protection storage facility, safeguarding clients’ crypto assets is our sole mission.

How do I make a deposit?

After your application is accepted, you can send your crypto to the address specified on our website or mobile app.

IMPORTANT: We only provide the deposit address within our operating system. We do not send out any deposit address via email. Please do not send your funds if you receive any email or to any third-party website.

How do I make a withdrawal?

You can make a withdrawal at any time by providing the required amount and a destination address. Once we verify your request, we will transfer the crypto to the provided address. Withdrawal can take up to 2 business days.

What type of digital currencies do you store?

Currently, we accept 4 types of cryptocurrencies: Bitcoin, Ethereum, Litecoin and Bitcoin Cash.

Do you have any plan to accept more types of cryptocurrencies?

Yes, we do have the plan to diversify the types of coins and tokens that we accept, BKX token is one of them. We are working on a all-in-one storage solution.

Do you accept institutional clients?

Yes, we accept both institutions and individuals.

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